The heart and soul of our Firm is our folks. We’re a staff of mission-driven engineers by using a passion for purposeful innovation and collaboration to solve complex authentic-world worries for our clients. we have been always trying to find like-minded talent!
an expert demeanor with the opportunity to choose ownership of each chat, call or e-mail and find an answer For each consumer.
Empathize and use soft abilities when clients are experiencing trouble Along with the made available providers and focus on read more obtaining the appropriate Answer.
education plans: creating and employing effective instruction systems For brand new hires and existing employees.
Etech has spread to three countries, with seven U.S areas, 1 nearshore, and two offshore. With in excess of a hundred and sixty million voice interactions, forty million chat & email interactions, and 54 million high quality monitoring evaluations a year, Etech has the flexibleness and scalability to husband or wife with businesses of all measurements.
crystal clear and powerful communication abilities in English whilst being able to speak clearly, confidently and politely.
accomplish standard troubleshooting methods in accordance with the condition and coordinate with other departments when required.
knowledgeable demeanor with a chance to take possession of each chat and e mail and obtain a solution for every buyer
operates intently with other Loss Prevention staff members to discover fraud traits. worker provides good quality customer care to inner and exterior shoppers that meets and exceeds anticipations
schooling courses: developing and employing productive teaching courses for new hires and existing staff members.
investigation and evaluate current market traits to find new small business opportunities within the BPO, get in touch with center, and IT services sectors.
Maintains administrative records regarding training attendance information, latest marketing campaign and products information and facts, perform Status report and compliancy information.
Oversee the development and implementation of CTI alternatives, making certain integration with existing units and compliance with business specifications.
expertise Functioning as A part of a collaborative team - we operate collectively to make certain clients can easily use our services and products without any hassle and fantastic practical experience is presented through every single interaction.